Cookie Policy

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website, and also helps us to improve it.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer, if you agree. Cookies contain information that is transferred to your computer's hard drive. They allow a website user to distinguish the activities carried out from your device from other users of that website. Each website can send its own cookie to your browser or device if your browser’s preferences allow it, but (to project your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites.

By using our website or Customer Support Portal, you agree and consent that we can store and access cookies, IP addresses and use other tracking technology methods to enable the website functionality, collect aggregated data about website usage, improve your online experience and manage and tailor our advertising and service communications with you. There are means of disabling cookies if you choose to do so, however this may affect your use of the website.

Our website and Customer Support Portal use different types of cookies. Session cookies exist just for your session on our website and persistent cookies exist for a period of time after your visit. First party cookies are cookies set by our website. We may utilise both session and persistent cookies, and first party cookies.

We may use the following types of cookie:

Essential cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas. These include cookies used by Atlassian to provide our Customer Support Portal.

Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website and web applications when they are using them. This helps us to improve the way they work, for example, by ensuring that users are finding what they are looking for easily.

Targeting cookies These cookies record your visit to our website, the pages you have visited and the links you have followed. We may use this information to make our website more relevant to your interests.

The individual cookies we use are as follows:

Essential (Customer Service Portal)

atlassian.xsrf.token: this helps prevent XSRF attacks by checking that browser requests originated from the correct server. This cookie expires at the end of every session or when the browser is closed.

ajs_anonymous_id: this is used for Analytics and help count how many users visit the customer portal site by tracking if you have visited before. This cookie has a lifespan of 1 year.

ajs_group_id: this tracks usage and events within the customer support site. This cookie has a lifespan of one year.

Analytical or performance

cookieconsent_dismissed: this logs whether consent for use of non-essential cookies has been granted. It has a lifespan of one month

Modern browsers allow you to change your cookie settings. You can set your browsers or devices to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised features cannot the be provided to you and accordingly you may not be able to take full advantage of all of the website’s features.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our websites.