Cookie Policy


Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website, and also helps us to improve it.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer, if you agree. Cookies contain information that is transferred to your computer's hard drive. They allow a website user to distinguish the activities carried out from your device from other users of that website.  Each website can send its own cookie to your browser or device if your browser’s preferences allow it, but (to project your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites.

By using our website or Customer Support Portal, you agree and consent that we can store and access cookies, IP addresses and use other tracking technology methods to enable the website functionality, collect aggregated data about website usage, improve your online experience and manage and tailor our advertising and service communications with you.  There are means of disabling cookies if you choose to do so, however this may affect your use of the website.  

Our website and Customer Support Portal use different types of cookies.  Session cookies exist just for your session on our website and persistent cookies exist for a period of time after your visit.  First party cookies are cookies set by our website.  We may utilise both session and persistent cookies, and first party cookies.


We may use the following types of cookie:


The individual cookies we use are as follows:


Essential (Customer Service Portal)


Analytical or performance


Modern browsers allow you to change your cookie settings.  You can set your browsers or devices to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised features cannot the be provided to you and accordingly you may not be able to take full advantage of all of the website’s features.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our websites.

Copyright © 2022, River Lake Software Ltd. Privacy policy